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2016 Year End Condo Pyramid Newsletter

2016 Year End Condo Pyramid Newsletter


        Sept, 29 was a big day for three community managers at Pyramid Real Estate Group. Mike McGovern, Craig Leppla, and Mary Heberger, who manage condominium complexes in the region, have been nominated for the Connecticut Chapter of the Community Associations Institute’s  Community Association Manager of the Year Award. The chapter presented the […]

Why Other Management Companies Mess Up Your Payment Date

You get labeled as a delinquent payer, you incur late fees and you have to take extra time each month to call your management company and get your late fee reversed.  Why the bother?  Do some management companies’ side step this nuisance for their clients?  You bet. We suffered with this issue a few years […]

Feedback Packing – Customer’s Opinions Promote Change

Measuring Customer Satisfaction is Critical Once a year we send out a simple survey to our property management clients – asking board members how they would rate various services we offer on a scale of 1 – 10 – ten being the highest score and our goal.  We started doing this in 2010. We use […]

Knowing is Half the Battle

Embezzlement of funds has always been a concern for condominium associations across Connecticut. The sentencing in January of a former comptroller of a Westport property management company who was charged with embezzling $108,000 from condominium associations while working at a provider of management services to condominium associations, should be a lesson to condo boards across […]

Less is More

A large portfolio of properties under management is not always an indication of top performance. Sometimes, it can cause stress for property managers and poor results. Managers at Pyramid work on average with half the properties as the competition, allowing them to devote more time and attention to clients’ properties. It’s like sending children to […]

Call to Action – Live Service

Superior customer service is crucial for the success of any business but especially a service business. Understanding the necessity to quickly respond to callers’ needs and provide service as soon as possible, Pyramid Real Estate Group employs two staff members in high-volume call areas, including accounts receivable, property management and maintenance. This redundant staffing costs […]

Congratulations are Due to Pyramid’s Condo Managers

Two community association managers at Pyramid Real Estate Group have been nominated for the Manager of the Year award, sponsored by the Connecticut Chapter of the Community Associations Institute.   Jo Titsworth, accounting client manager/Community Association Manager, and Mark Liberman,Community Association Manager/Realtor, will be among those honored at the chapter’s annual supper on Oct. 29 […]

Pyramid Condominium Clients Newsletter Year End 2014

Pyramid Condominium Clients Newsletter Year End 2014